My Gypsy Child Policies
We accept the following payments: visa, mastercard, Paypal and direct debit. You will be charged once your order has been confirmed and processed.
We process orders Monday through Friday in the order in which they are received. We hope to process all orders within 48 hours, if an item is currently out of stock we will contact you immediately.
If you have questions about your order, please emailand we’ll be happy to assist you.
*ALL PURCHASES ARE SUBJECT TO BANK AUTHORISATION PRIOR TO PROCESSING. ONLY AUTHORISED PURCHASES WILL BE PROCESSED AND SHIPPED. IF YOUR ORDER CANNOT BE PROCESSED, WE WILL CALL OR SEND AN EMAIL NOTIFICATION.
Change submitted orders:
If you need to change an order you have already placed, please contact us immediately at
Report a problem with your order:
Returns & exchanges
We stand by our products, however we also want you to be happy with your purchase! In general, personal skin care product sales are considered final and not subject to return. Should you ever buy anything from us that is not pleasing to you, please contact us at and we will be happy to assist you.
Should your package arrive damaged or if you receive an incorrect item, please contact us within 3 days from the date you receive your order for replacement items. We recommend using an insured method of shipment, Australia Post Express or Registered Post when returning items. Include your packing slip (or a note with your invoice number) and the reason for your return.
Shipping fees are not refundable on returns unless they result from our error.
NO CASH REFUNDS
All orders are processed upon you completing your online order with us. If you wish to cancel your order please contact us at immediately at as most orders are shipped the day after they are received.
Becoming a registered user
In order to register, you need to share some personal information such as your name and email address. You do not have to be a registered user to visit My Gypsy Child’s web pages. But you will have to register if you want to place orders or make full use of our services.
Making a purchase
When you buy something on our website you have to supply a billing address, phone number, email address, shipping address and credit card information. By making a purchase you become a registered user of mygypsychild.com.au You can choose to store information needed to make a purchase, such as your credit card number, shipping and billing addresses. If you change your mind about storing this information, you can amend or delete it by going to the relevant area by logging in and following the instructions. You can access this section using your registration password.
We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
My Gypsy Child collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers’ preferences. We may also use your information to contact you for account and promotional purposes.
My Gypsy Child may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and emails, analysing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.
Some personal information is stored on servers owned by other companies. Only My Gypsy Child has the right to access this information.
Personal information may be disclosed if required by law.
My Gypsy Child does not share any personal information with its affiliates.
Children can look at our site but cannot make a purchase. They also cannot become a registered user or use any service that asks for personal information. Our site is not designed for children. We do not wish to collect personal information from children under 16. This policy is designed to protect children.
If you register with us and we discover that you are under 16, we will delete your registration. We will send you a message if we do this. If you are under 16 and want to make a purchase, please ask a parent to place the order for you.
We collect some anonymous information about how you use the site by setting and accessing cookies on your computer. These cookies track information such as how often you visit our web site, what pages you view and where you go after you leave the site. The cookies track your computer, not you. They are not connected to any personal information about you.